Refund & Cancellation Policy

Last updated: January 25, 2025

At Strategy69, we strive to provide the best possible experience. This policy outlines the conditions under which refunds may be issued for credit purchases.

1. Digital Product Nature

Strategy69 provides digital services (AI-powered strategy generation and backtesting). Due to the instant delivery nature of our service, refund eligibility is limited once credits have been used.

2. Refund Eligibility

            Eligible for Refund
            Technical Issues: If our platform fails to deliver the service due to technical problems on our end
Payment Errors: Duplicate charges or incorrect billing amounts
Unused Credits: If you request a refund within 7 days of purchase and have NOT used any of the purchased credits
Service Unavailability: Extended service outages (more than 24 hours) affecting your ability to use purchased credits

        

NOT Eligible for Refund

Credits that have already been used (partially or fully)
Dissatisfaction with strategy performance or backtest results
User error or misunderstanding of the service
Account suspension due to Terms of Service violation
Requests made more than 7 days after purchase (for unused credits)
Free credits provided at registration

3. Refund Timeline

Stage	Timeline
Request Review	1-2 business days
Refund Processing	3-5 business days after approval
Bank Credit	5-10 business days (depends on your bank)

4. How to Request a Refund

To request a refund, please follow these steps:

Email us at fkmakes@gmail.com with subject line "Refund Request"
Include your registered email address
Provide the transaction ID or payment receipt
Describe the reason for your refund request
Include any relevant screenshots if applicable

5. Cancellation Policy

Strategy69 operates on a pay-per-use credit system, not a subscription model. Therefore:

There is no recurring subscription to cancel
Purchased credits do not expire and remain in your account
You may close your account at any time by contacting support
Upon account closure, unused credits are forfeited and non-refundable

6. Partial Refunds

In some cases, we may offer partial refunds:

If only some credits from a purchase have been used, we may refund the unused portion
Partial refunds are calculated based on the per-credit rate of your purchase
Partial refund eligibility is determined on a case-by-case basis

7. Credit Packs & Pricing

Refunds are processed based on the actual amount paid. Promotional discounts or bonus credits are non-refundable.

8. Chargebacks

If you initiate a chargeback with your bank or payment provider without first contacting us, we reserve the right to:

Suspend your account pending investigation
Terminate your account if the chargeback is deemed fraudulent

We encourage you to contact us first to resolve any issues before disputing a charge.

9. Contact Us

For refund requests or questions about this policy:

Email: fkmakes@gmail.com

Response Time: Within 24-48 hours on business days

10. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page.